Create Fine Food and Offer First Class Service
A good customer is for life – not just for one service period. Learn how to make exceptional customer service an everyday event in the hospitality industry as you learn how to create positive first impressions in hotel receptions, restaurants, cafés and bars.
When you graduate with this certificate you will be ready to hit the ground running. You will learn about all aspects of customer service from a team of professionals with many years of experience in the hospitality industry under their belts. With your newly acquired skills, you will have your customers coming back for more.
The café and restaurant services programme enables you to pursue a professional career in cafés and restaurants. In particular, the programme is designed to meet the needs of those who want to enter the hospitality industry with a customer/guest service focus, with additional café style food preparation and cookery skills.
As a graduate of this qualification you will be able to:
- Communicate effectively when serving customers and behave in a professional manner with colleagues, managers and customers.
- Follow standard operating procedures to deal with familiar problems in a hospitality establishment.
Come in and have a chat about your study options with the staff at EIT or, simply give us a call on 0800 22 55 348. And you’re most welcome to visit EIT to view our facilities at any time.
Career Opportunities and Outcomes
Employment pathways could be: cookery and service personnel in cafés, bars or clubs, restaurants which provide table and/or buffet services, establishments which cater to functions, baristas in hospitality establishments or a crew member in a quick service restaurant.
This qualification may lead on to the NZ Certificate in Food and Beverage Service (Restaurant Services strand) [Level 4], the NZ Certificate in Cookery [Level 3] and the NZ Certificate in Cookery [Level 4].
There are two entry dates per year:
International Entry Requirements
Academic Learning Services
Academic Learning Services is here to assist you on your journey towards the successful completion of your studies at EIT. Our aim is for you to become confident, competent and independent learners.
We have dedicated advisors who can assist with your learning.
Find out more:
EIT offers a variety of scholarships across various subjects and programme levels. Some scholarships are based on your age, some are specific to the subject you want to study. Not all scholarships are based on your academic ability and anyone wanting to study should investigate what scholarships are available to them.
You can find a list of EIT scholarships here however there are many more scholarships offered nationally. Information about these is on an database called “givME”. givME is accessible at EIT or at some public libraries. If you would like to come to EIT to look through the giveME database don’t hesitate to contact firstname.lastname@example.org or call in for a chat.