A good customer is for life – not just for one service period. Learn how to make exceptional customer service an everyday event in the hospitality industry as you learn how to create positive first impressions in hotel receptions, restaurants, cafes and bars.
When you graduate with this certificate you will be ready to hit the ground running. You will learn about all aspects of customer service from a team of professionals with many years of experience in the hospitality industry under their belts. With your newly acquired skills, you will have your customers coming back for more.
The Café and Restaurant programme enables graduates to pursue a professional career working in cafés and restaurants. In particular, the programme is designed to meet the needs of students who want to enter the hospitality industry with a customer/guest service focus, with additional café style food preparation and cookery skills.
Graduates of this qualification will be able to:
- Communicate effectively when serving customers and behave in a professional manner with colleagues, managers and customers.
- Follow standard operating procedures to deal with familiar problems in a hospitality establishment.
- The strands in this qualification allow graduates to specialise in food and beverage service and café style food preparation and cookery.
The programme is aimed at people entering the hospitality customer service profession for the first time and those wanting to enhance their existing skills and employment options.
Graduates will have the knowledge and skills required to:
- Prepare and serve food and beverages in a café.
- Provide food and beverage and food service in a bar.
Come in and have a chat about your study options with the staff at EIT or, simply give us a call on 0800 22 55 348. And you’re most welcome to visit EIT to view our facilities at any time.
Career Opportunities & Outcomes
Employment pathways could be: cookery and service personnel in cafés, bars or clubs, restaurants which provide table and/or buffet services, establishments which cater to functions, or baristas in hospitality establishments or a crew member in a quick service restaurant.
This qualification may lead on to the New Zealand Certificate in Food & Beverage [Level 4], NZ Certificate in Cookery [Level 3] and NZ Certificate in Cookery [Level 4].
There are two entry dates per year:
International entry requirements
Academic Learning Services
Academic Learning Services is here to assist you on your journey towards the successful completion of your studies at EIT. Our aim is for you to become confident, competent and independent learners.
We have dedicated advisors who can assist with your learning.
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