Create Fine Food and Offer First Class Service
A good customer is for life – not just for one service period. Learn how to make exceptional customer service an everyday event in the hospitality industry as you learn how to create positive first impressions in restaurants, cafés and bars.
When you graduate with this certificate you will be ready to hit the ground running. You will learn about all aspects of customer service from a team of professionals with many years of experience in the hospitality industry under their belts. With your newly acquired skills, you will have your customers coming back for more.
The Café Service programme will enable you to pursue a professional career in cafés. In particular, the programme is designed to meet the needs of those who want to enter the hospitality industry with a customer/guest service focus, with café style food preparation and cookery skills.
As a graduate of this qualification you will be able to:
- Communicate effectively when serving customers and behave in a professional manner with colleagues, managers and customers.
- Follow standard operating procedures to deal with familiar problems in a hospitality establishment.
- This qualification allows graduates to specialise in café food and beverage service and café style food preparation and cookery.
Career Opportunities and Outcomes
This qualification may lead on to the NZ Certificate in Food and Beverage Service (Restaurant Services strand) [Level 4], NZ Certificate in Cookery [Level 3] and NZ Certificate in Cookery [Level 4].
Employment pathways could be: cookery and service personnel in cafés, bars or clubs, establishments which cater to functions, or baristas in hospitality establishments, or a crew member in a quick service restaurant.
There are two entry dates per year:
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