A good customer is for life – not just for one service period. Learn how to make exceptional customer service an everyday event in the hospitality industry as you learn how to create positive first impressions in hotel receptions, restaurants, cafés and bars.
The professional restaurant service programme enables graduates to pursue a professional career in a restaurant and/or hotel management. In particular, the programme is designed to meet the needs of students who want to enter the hospitality industry with a customer/guest service focus, and does not require study in food preparation and cookery.
Career Opportunities & Outcomes
This qualification may lead on to the New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services and Quick Service Restaurants Services (not available in Hawkes Bay).
Employment as a food server with advanced skills who are able to monitor and maintain food and beverage operations, in a broad range of food and beverage service outlets.
You can also attain internationally recognised a City and Guilds qualification.
The NZ Certificate in Food & Beverage (Level 4) programme enables graduates to pursue a professional career in a restaurant and/or hotel management. In particular, the programme is designed to meet the needs of students who want to enter the hospitality industry with a customer/guest service focus, and does not require study in food preparation and cookery.
Graduates of this qualification will be able to:
- Monitor and maintain health and safety, food safety and security practices to ensure own safety and minimise potential hazards when serving customers.
- Communicate effectively when serving customers and behave in a professional manner with colleagues, managers and customers.
- Follow standard operating procedures to deal with familiar problems in a hospitality establishment.
- Establish standards of professional practice for advanced food and beverage service that can provide customers with confidence in a range of hospitality environments.
Come in and have a chat about your study options with the staff at our Hawke’s Bay campus. Or, simply give us a call on 0800 22 55 348. And you’re most welcome to visit EIT to view our facilities at any time.
There is one entry date per year:
International entry requirements
Academic Learning Services
Academic Learning Services is here to assist you on your journey towards the successful completion of your studies at EIT. Our aim is for you to become confident, competent and independent learners.
We have dedicated advisors who can assist with your learning.
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