Regular meetings, good record-keeping, and strong links with community groups have helped build good relationships with learners. Work is needed to rebuild national-level connections after recent sector changes.
Regular meetings, good record-keeping, and strong links with community groups have helped build good relationships with learners. Work is needed to rebuild national-level connections after recent sector changes.
Staff training is strong, well attended, and covers important topics, helping staff better support learners. More feedback from staff and enough time and resources are needed to keep training useful and up to date.
New spaces, better onboarding, and clear support plans have made it easier for learners to get help. There needs to be more consistent use of processes, better collection of learner feedback, and improvements to the Tairāwhiti hub.
Accessibility is built into communications, with teams regularly checking and improving materials. Ongoing effort is needed to make sure these improvements continue and become standard practice.
Reporting systems are working well and help with planning and decision-making. Data needs to be used more clearly to guide changes and improvements across the organisation.
Workshops and support are flexible, well planned, and connected to community services. Peer support and mentoring should be developed to build stronger connections between learners.
There is clear understanding that buildings and spaces need to be checked for accessibility. A full plan, including an audit and a dedicated team, is needed to make improvements happen.
Financial support is working well, with good oversight and more learners using available funding. Processes should keep improving to make sure support is fair, sustainable, and meets changing needs.
Good relationships with employers are helping learners move into work, with clear records kept. Better tracking of job outcomes is needed to improve opportunities and partnerships.